Contact information

At TCGNest, we're committed to providing excellent customer service. Whether you have questions about an order, need assistance with a product, or simply want to get in touch, our support team is here to help.

Customer Support

Email: contact@TCGNest.shop

Phone: +1 (479) 345-1674

Our customer support team aims to respond to all inquiries within 24–48 business hours.

Business Address

TCGNest
Büsingstrasse 14
85561 Grafing

Please note that this address is provided for business correspondence. If you need to return an item, contact our customer support team first to obtain return instructions. Do not send returns without prior authorization, as this may delay or prevent the processing of your refund or replacement.

Business Hours

Our customer support is available during the following hours:

  • Monday – Friday: 9:00 AM – 6:00 PM

  • Saturday: 10:00 AM – 4:00 PM

  • Sunday & Public Holidays: Closed

Response times may be slightly longer during holidays, promotional events, or periods of high order volume.

Order Assistance

Please contact us if you need help with:

  • Order status and tracking

  • Shipping and delivery questions

  • Returns, refunds, and exchanges

  • Pre-order inquiries

  • Product information

  • Payment issues

  • General customer support

To help us assist you more quickly, please include your order number (if applicable) when contacting us.

Wholesale & Business Inquiries

For wholesale opportunities, partnerships, or other business-related inquiries, please email us at contact@TCGNest.shop with the subject line "Wholesale Inquiry" or "Business Partnership."

Our Commitment

We value every customer and strive to provide prompt, friendly, and professional support. Your satisfaction is important to us, and we appreciate the opportunity to assist you.