Thank you for shopping with TCGNest. This Payment Policy explains the payment methods we accept, how payments are processed, and important information regarding transactions made through our website.
1. Accepted Payment Methods
We accept a variety of secure payment methods, which may include:
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Visa
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Mastercard
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American Express
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Discover
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
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Other payment methods displayed at checkout
The payment options available may vary depending on your location and the platform used to access our website.
2. Payment Processing
All payments must be successfully authorized and received before an order is processed or shipped.
Payments are securely processed by trusted third-party payment providers. TCGNest does not store your complete credit card or payment details on our servers.
3. Currency
Unless otherwise stated, all prices displayed on our website are shown in the currency selected on the website at the time of purchase.
If your payment is made in a different currency, your bank or payment provider may apply currency conversion rates and additional fees. TCGNest is not responsible for these charges.
4. Pricing Accuracy
We strive to ensure that all prices displayed on our website are accurate.
In the event of a pricing error, typographical mistake, or technical issue, TCGNest reserves the right to:
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Correct the price.
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Cancel affected orders.
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Issue a full refund if payment has already been collected.
5. Taxes
Applicable sales tax, VAT, GST, or other taxes will be calculated and displayed during checkout where required by law.
International customers may also be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their destination country.
6. Fraud Prevention
To protect our customers and business, all transactions are subject to security screening and fraud prevention measures.
We reserve the right to:
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Request additional identity verification.
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Delay or cancel suspicious orders.
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Refuse transactions that appear fraudulent or unauthorized.
If additional verification is required, our customer support team will contact you promptly.
7. Order Confirmation
After successful payment, you will receive an order confirmation email containing your purchase details.
If you do not receive a confirmation email within a reasonable time, please check your spam or junk folder before contacting our support team.
8. Failed or Declined Payments
If your payment is declined, your order will not be processed.
Common reasons include:
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Incorrect payment information.
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Insufficient funds.
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Bank security restrictions.
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Card expiration.
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Payment provider authorization failure.
If you experience payment issues, please contact your bank or payment provider before reaching out to our support team.
9. Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Refunds are typically processed within 5–10 business days after approval. The exact time required for the funds to appear in your account depends on your payment provider or financial institution.
Please refer to our Return & Refund Policy for complete details regarding refund eligibility.
10. Payment Security
We use industry-standard encryption technologies and secure payment gateways to help protect your payment information during transmission.
While we implement reasonable security measures, no online payment system can guarantee absolute security. Customers are encouraged to protect their account credentials and payment information.
11. Chargebacks
If you experience an issue with your order, we encourage you to contact our customer support team before initiating a chargeback with your payment provider.
Unauthorized or fraudulent chargebacks may be investigated, and supporting documentation may be provided to the relevant financial institution.
12. Changes to This Policy
TCGNest reserves the right to update or modify this Payment Policy at any time. Any changes will be posted on this page with an updated revision date.
13. Contact Information
If you have any questions regarding payments or billing, please contact us:
TCGNest
Business Address:
Büsingstrasse 14
85561 Grafing
Email: contact@TCGNest.shop
Phone: +1 (479) 345-1674