At TCGNest, we offer pre-order opportunities for selected Pokémon Trading Card Game products and collectibles. This Pre-Order Policy explains how pre-orders work and what customers should expect when purchasing upcoming releases.
1. What Is a Pre-Order?
A pre-order allows customers to reserve upcoming products before their official release date.
By placing a pre-order with TCGNest, you are reserving an item that is expected to become available in the future. Pre-order availability is based on manufacturer releases and supplier allocations.
2. Payment for Pre-Orders
Payment is required at the time the pre-order is placed unless otherwise stated.
By completing a pre-order purchase, you authorize TCGNest to process payment and reserve the requested product for you.
3. Release Dates
Pre-order release dates are estimated based on information provided by manufacturers, distributors, and suppliers.
Release dates may change due to:
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Manufacturer delays
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Production issues
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Shipping delays
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Supply chain interruptions
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Unexpected circumstances beyond our control
TCGNest is not responsible for delays caused by manufacturers, distributors, carriers, or other third parties.
4. Pre-Order Shipping
Pre-order items will generally be shipped as soon as they become available and have been received by our fulfillment team.
If an order contains both in-stock products and pre-order products, we may:
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Hold the entire order until all items are available, or
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Ship available items separately when possible.
Additional shipping charges may apply for split shipments where applicable.
5. Pre-Order Cancellations
Customers may request cancellation of a pre-order before the item enters processing or fulfillment.
Once a pre-order product has been allocated, prepared for shipment, or shipped, cancellation requests may no longer be accepted.
To request a cancellation, please contact us as soon as possible at:
Email: contact@TCGNest.shop
6. Pre-Order Refunds
If TCGNest is unable to fulfill a pre-order due to supplier issues, product cancellation, or other circumstances beyond the customer's control, we will provide an appropriate solution, which may include:
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A full refund
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Store credit
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Alternative product options (when available)
Refund processing times may vary depending on your payment provider.
7. Product Allocations
Some highly anticipated releases may have limited availability.
If supplier allocations are reduced and we cannot fulfill all pre-orders, TCGNest reserves the right to limit quantities or cancel affected orders. Customers will be notified as soon as possible if this occurs.
8. Pre-Order Pricing
Pre-order prices are set at the time the order is placed.
If the market price changes after your purchase, your order price will generally remain unchanged unless an error occurred in the listed price.
9. Multiple Pre-Orders
If you place multiple pre-orders for the same product, TCGNest reserves the right to review and limit quantities to help ensure fair availability for all customers.
10. Collectible Product Disclaimer
Pre-order products are collectible items. TCGNest does not guarantee future market value, rarity, investment returns, or specific contents of sealed trading card products.
11. Contact Us
If you have any questions regarding pre-orders, please contact us:
TCGNest
Business Address:
Büsingstrasse 14
85561 Grafing
Email: contact@TCGNest.shop
Phone: +1 (479) 345-1674
Thank you for choosing TCGNest. We appreciate your support and look forward to providing you with the latest Pokémon Trading Card Game releases.